Policy
Cancellation
Give at least 24 hours notice for a free reschedule. Less than 24 hours notice, no-shows, and late cancellations mean the session is forfeited with no refund or make-up.
Effective May 2026
PowerHouseATX Policies
These policies keep scheduling clear, fair, and realistic for a private training gym with limited appointment slots. Contact Trey if you need help choosing the right package before booking.
Policy
Reschedules
Clients may reschedule 1 session per month into an existing posted slot only. Reschedules do not create extra availability or rollover sessions.
Policy
Travel policy for monthly clients
Give travel notice by Sunday at 8pm for the upcoming week. You can either make up sessions later in the same month, subject to availability, or receive free Fitness App access during the travel week.
Policy
Weekly packages
Weekly packages are for frequent travelers. Pay upfront before booking, book by Sunday 8pm for the upcoming week, and use sessions by the end of that week. No rollover, credits, or make-ups.
Policy
Monthly packages
Monthly packages require auto-pay with a credit card on file. Sessions expire at the end of the calendar month, do not roll over, and are non-refundable.
Policy
Auto-renewal
Monthly packages renew on the 1st. Cancel by the 25th of the prior month to stop the next renewal.
Policy
Package changes and prepay
Package changes take effect the following month. Three-month prepay packages receive 10% off, and the semi-private app add-on is free with a 3-month prepay.
Policy
Scheduling
Training hours are Monday-Thursday, 9am-8pm. Package holders may book the upcoming month starting on the 25th of the prior month. Drop-ins book 48 hours in advance. The first person to book anchors the semi-private time slot.
Policy
Payment, holds, and holidays
If a card fails, the slot is held once while payment is resolved. Subscriptions may be paused up to 1 month for surgery, injury, or extended travel. PowerHouseATX is closed Thanksgiving Day and Christmas Day.